GET THE LEAD OUT AUBURN!

The Auburn Water District Seeks Customer Assistance to Identify Materials in Private Service Lines

The Auburn Water District proudly provides safe drinking water to approximately 6,500 households and businesses in Auburn and Poland. In 2022, we delivered an average of 2.3 million gallons of clean drinking water every single day! We need your help in order to comply with a recent US Environmental Protection Agency’s Lead and Copper Rule (LCR) revision.

The EPA now requires us to develop and maintain a water service line inventory by October 16 of this year. This includes both the portion of pipe owned by the Auburn Water District, and the portion from the street into the home, belonging to the property owner.

Water Service Line: Utility vs. Customer Side

Source: Federal Reserve Bank of Chicago

Please know that the likelihood of lead pipes in Auburn is very low. In fact, our team has excavated countless service lines, and to date, a lead pipe has never been discovered. However, with this deadline quickly approaching, we’re asking for your help in identifying your home’s supply line material as soon as conveniently possible.

Please watch the video below for assistance with how to identify the service line material in your home:

For additional assistance with identifying your service line material, please click on the link below:

SERVICE LINE MATERIAL IDENTIFICATION GUIDE

This can be completed simply by utilizing one of these three methods:

By clicking the link below, or scanning the QR code with your mobile device, you may assist us by filling out an online material identification survey and attaching photos directly to the portal. This will automatically update within our database, populating your results.

CLICK HERE TO TAKE THE SURVEY

OR

By filling out the attached form, along with pictures of your water service connection and email them directly to the district at info@awsd.org. Submissions may also be mailed to us at PO Box 414, Auburn, ME 04212-0414, but please note that photos must be submitted electronically.

CLICK HERE TO PRINT THE FORM

OR

By calling (207) 784-6469 to schedule an appointment for a District employee to perform an on-site inspection. Please note that extended wait times may apply when booking an appointment with our technicians.

In order to locate your account number, please refer to the top-right corner of your AWSD utility bill:

Account Number Location PDF